Return & Refund Policy of m. Store:

Standard Return: 

If you are not satisfied with your purchase products, you may return the items in the new condition that they were received by you in their original packaging within 48 hours of receiving the items. Refunds will be issued in the same method of payment as the original payment. You must notify the return issue within 24 hours over Facebook messenger/email / SMS / call with reason. We will contact you to return the parcel after confirmation by you. 

• . You must contact us within 24 hours of receiving the items. 
• . The items must be in the new/original condition and in their original packaging. 
• . You must show the m. Store memo that you have received. 
• . For items that shipped free, we deduct the original shipping charges from your refund. 
• . We deduct the return shipping charges from your refund. 
• . Your refund will be issued after we received and inspected the items. 

Damage & Defect Claim: 

If the item is received damaged or defective upon delivery, the customer must contact us within 24 hours of receiving the item to report damage and to receive a return authorization. The item may have to be received back in the warehouse to be inspected before any replacement will be issued. If the customer doesn’t want a replacement and wishes to return the item, our standard return policy will apply. 

• . Damage that makes by the customer will not return. 
• . You must contact us within 24 hours of receiving the items. 
• . In the case that there are missing, damaged, or incorrect packages, please retain the item, indicate the problem on the Delivery Note. 
• . We request for you to email pictures of damaged or defective items and also the packaging boxes 
•   So we can understand how the damage happened and prevent future items from similar damages. 
• . The items must be in the new/original condition and in their original packaging. 
• . For minor damages, we may send repair parts to you and ask you to repair the damages. 

Cancellations: 

Customers may cancel or change the order in part or in full for a refund within 24 hours as long as the order has not shipped. Please note, some orders are processed and shipped in less than 12 hours, so please contact us as soon as possible. Once the order is shipped, we cannot cancel or change your order. If the order is shipped and you must still cancel, our standard return policy will apply and the customer is responsible for delivery charges both ways (sending and receiving). There are no exceptions. Also If the delivery of items is refused, our standard return policy will apply.